Our hourly rate for the VA service is £32 + VAT as of January 2024

Wired Differently holds full Professional Indemnity Insurance with Policy Bee (Hiscox).

Clients must commit to a minimum of 4 hours of VA work a week. For the Support Service there is no minimum number of hours as long as you keep us updated in advance.

If you need to put things on pause then please give us a minimum of "14 days" notice by email or via our web form.

A few points to note based on our experience as a VA provider:

We support neurodivergent people with their admin tasks at admin assistant level.

The client is ultimately responsible for the correct spending of their Access to Work Grant and the payment of their invoices, although we do accept direct payment from the DWP.

We accept payment by bank transfer, Stripe/bank card, GoCardless Direct Debit mandate and PayPal.

Someof our clients claim Access to Work grants or Social Services direct payments

A Virtual Assistant is referred to by the DWP as a 'Specialist Support Worker (neurodiversity) - admin support across all business functions'.

If you would like a quote to put in with your Access to Work application then please download our free quotation template.

Once you have your grant we can set up a meet and greet. We will then arrange a second meeting to introduce you to the most appropriate VA/VAs for your needs.

Direct paying clients can claim our services back as a 'reasonable expense for a disability' through their Accountant. Please speak to them for details.

We are unable to claim more than the hours you have used on your grant each month. eg. If you award is for 10 hours a week but you have used 4, we can only claim for 4.

We are not able to process grants and to pay subcontractors on your behalf to maximise your grant spend.

Grant recipients are legally responsible for the payment of their invoices. We do accept payment in arrears from the DWP.

Handover and induction time needs to be paid for as it would be for anyone in a paid professional role.

Overseas clients may be required to pay a month in advance. This is because the cost of chasing unpaid invoices when clients are based overseas is prohibitive but we do not want to deny support where we can provide it.

We have had the odd instance where clients have harassed our team, shouted at us, sworn at us, withheld payment or acted inappropriately for the context of a professional relationship. We will never tolerate this.

Where we deem we are not a good fit for a client, or vice versa, we will take swift action to terminate the relationship.

RSD and emotional dysregulation affect all of us but this is not an excuse to treat our team without the respect they deserve.

Psychological safety is a priority in all we do.